Top Alternatives to Zoho Voice in 2024

Ray

·August 3, 2024

·15 min read

Image Source: unsplash

Zoho Voice offers a cloud-based PBX solution for small businesses, allowing users to handle inbound and outbound calls, SMS, and voicemail. However, finding a Zoho Voice alternative can significantly enhance business operations. Different needs require different features, integrations, and pricing plans. Selecting the right alternative involves evaluating core features, user interface, setup process, and customer support. Newoaks AI stands out as a top contender, providing robust functionalities and seamless integration capabilities.

Alternative 1: JustCall

Image Source: unsplash

What is JustCall?

Overview

JustCall offers a cloud-based phone system tailored for sales and customer service teams. This platform enables users to generate phone numbers in any of the 58 supported countries. Users can make calls to international contacts from local numbers. JustCall provides an in-built CRM system for contact management, call recording, and call rating.

History and Background

JustCall launched with a mission to simplify international communication for businesses. The platform has grown rapidly due to its robust features and seamless integrations. JustCall integrates with popular tools like Zoho, Freshdesk, Pipedrive, Zapier, and Google Contacts.

How to use JustCall

Setup Process

Setting up JustCall involves a straightforward process. Users sign up on the platform and choose their desired phone numbers. The system guides users through configuration steps, including setting up call flows and integrating with existing CRMs. The setup process ensures that businesses can start making calls quickly.

User Interface

The user interface of JustCall prioritizes ease of use. The dashboard provides a clear overview of call activities, contacts, and integrations. Users can easily navigate through different sections, manage contacts, and access call recordings. The intuitive design ensures that team members can efficiently handle their tasks.

Core Features

Feature 1

Call Recording allows businesses to record calls for quality assurance and training purposes. This feature ensures that all interactions are documented and can be reviewed later.

Feature 2

Call Rating enables team members to rate calls based on their quality and effectiveness. This feature helps in monitoring performance and identifying areas for improvement.

Feature 3

CRM Integration with platforms like Zoho, Freshdesk, and Pipedrive enhances workflow efficiency. Users can manage contacts and track interactions seamlessly within their existing CRM systems.

Use Cases

Industry 1

JustCall serves as an excellent tool for the sales industry. Sales teams can generate phone numbers in any of the 58 supported countries. This feature allows sales representatives to make calls from local numbers, increasing the likelihood of customer engagement. The in-built CRM system helps manage contacts efficiently. Call recording and call rating features provide valuable insights for improving sales strategies.

Industry 2

Customer service teams also benefit significantly from JustCall. The platform's seamless integration with tools like Zoho, Freshdesk, and Pipedrive enhances workflow efficiency. Customer service representatives can handle international clients more effectively. Call recordings ensure quality assurance, while call ratings help monitor performance. These features contribute to higher customer satisfaction and streamlined operations.

FAQ

Common Question 1

What integrations does JustCall offer?

JustCall integrates with popular tools such as Zoho, Freshdesk, Pipedrive, Zapier, and Google Contacts. These integrations streamline workflows and enhance productivity.

Common Question 2

Is there a free trial available for JustCall?

Yes, JustCall offers a free trial. Businesses can explore the platform's features before committing to a subscription. This trial period allows users to assess the suitability of JustCall for their specific needs.

Pricing

Pricing Plans

JustCall provides multiple pricing plans tailored to different business needs. The basic plan starts at $25 per user per month. The standard plan costs $50 per user per month, offering additional features like advanced analytics and premium support. The enterprise plan provides custom pricing based on specific requirements.

Free Trial and Discounts

JustCall offers a 14-day free trial. This trial allows businesses to test the platform's features without any financial commitment. Additionally, JustCall provides discounts for annual subscriptions, making it a cost-effective Zoho Voice alternative.

Alternative 2: Nextiva

What is Nextiva?

Overview

Nextiva provides a comprehensive cloud-based communication platform. Businesses use Nextiva to manage phone calls, video conferencing, and team collaboration. The platform offers advanced features like call analytics, automated workflows, and AI-driven insights.

History and Background

Nextiva launched in 2006 with a vision to revolutionize business communication. Over the years, Nextiva has expanded its services to include VoIP solutions, customer relationship management, and unified communications. The company has earned recognition for its innovation and customer-centric approach.

How to use Nextiva

Setup Process

Setting up Nextiva involves a simple registration process. Users create an account and select a suitable plan. The platform provides step-by-step guidance for configuring phone numbers, call routing, and integrations. Businesses can start using Nextiva within minutes.

User Interface

The user interface of Nextiva focuses on simplicity and functionality. The dashboard offers a clear view of call activities, messages, and team collaboration tools. Users can easily navigate through different sections, manage contacts, and access call analytics. The intuitive design ensures efficient task management.

Core Features

Feature 1

Call Analytics provides detailed insights into call performance. Businesses can monitor call duration, response times, and customer interactions. This feature helps in identifying trends and improving communication strategies.

Feature 2

Automated Workflows streamline repetitive tasks. Users can set up automated responses, call routing, and follow-up actions. This feature enhances productivity and ensures consistent customer service.

Feature 3

AI-Driven Insights offer valuable data for decision-making. Nextiva's AI analyzes call patterns, customer behavior, and team performance. Businesses can use these insights to optimize operations and enhance customer satisfaction.

Use Cases

Industry 1

Ability Mentor Solutions solved client support challenges with JustCall. The platform's smart routing and call recording features enhanced customer service. Ability Mentor Solutions experienced improved response times and higher client satisfaction.

LoanOptions.ai improved the onboarding process using JustCall. Automated workflows and seamless CRM integration made onboarding easier. LoanOptions.ai saw a significant reduction in onboarding time.

Industry 2

FrontDoor Fashion doubled marketing impact with JustCall's automated SMS workflows. The marketing team used automated SMS campaigns to engage customers effectively. This approach led to increased customer engagement and higher conversion rates.

Pinnacle Career Institute increased enrollment by 52% with JustCall. The sales dialer feature enabled efficient follow-ups with prospective students. Pinnacle Career Institute experienced a substantial boost in enrollment numbers.

FAQ

Common Question 1

What integrations does JustCall offer?

JustCall integrates with popular tools such as Zoho, Freshdesk, Pipedrive, Zapier, and Google Contacts. These integrations streamline workflows and enhance productivity.

Common Question 2

Is there a free trial available for JustCall?

Yes, JustCall offers a free trial. Businesses can explore the platform's features before committing to a subscription. This trial period allows users to assess the suitability of JustCall for their specific needs.

Pricing

Pricing Plans

JustCall provides multiple pricing plans tailored to different business needs. The basic plan starts at $25 per user per month. The standard plan costs $50 per user per month, offering additional features like advanced analytics and premium support. The enterprise plan provides custom pricing based on specific requirements.

Free Trial and Discounts

JustCall offers a 14-day free trial. This trial allows businesses to test the platform's features without any financial commitment. Additionally, JustCall provides discounts for annual subscriptions, making it a cost-effective Zoho Voice alternative.

Alternative 3: Aircall

What is Aircall?

Overview

Aircall offers a cloud-based phone system designed for modern businesses. The platform provides seamless integration with various CRM and helpdesk tools. Aircall enables teams to manage calls efficiently and improve customer interactions.

History and Background

Aircall launched in 2014 with a mission to simplify business communication. The platform has grown rapidly, gaining popularity for its user-friendly interface and robust features. Aircall integrates with popular tools like Salesforce, HubSpot, and Zendesk.

How to use Aircall

Setup Process

Setting up Aircall involves a straightforward registration process. Users create an account and select their desired phone numbers. The platform guides users through configuration steps, including setting up call flows and integrating with existing CRMs. Businesses can start using Aircall quickly.

User Interface

The user interface of Aircall focuses on simplicity and functionality. The dashboard offers a clear view of call activities, contacts, and integrations. Users can easily navigate through different sections, manage contacts, and access call recordings. The intuitive design ensures efficient task management.

Core Features

Feature 1

Call Routing allows businesses to direct calls to the appropriate team members. This feature ensures that customers reach the right person quickly, improving customer satisfaction.

Feature 2

Feature 3

CRM Integration with platforms like Salesforce, HubSpot, and Zendesk enhances workflow efficiency. Users can manage contacts and track interactions seamlessly within their existing CRM systems.

Use Cases

Industry 1

Nextiva has proven invaluable for fast-growing companies. For example, Integration Works found success after five attempts with previous cloud phone systems. Nextiva delivered everything needed to deploy world-class business communications across their entire customer base. The platform's flexibility allowed Integration Works to outfit a client list covering various industries and sizes. Nextiva seamlessly migrated existing phone system programming, ensuring a flawless transition.

Industry 2

Criteo experienced tremendous savings and enhanced customer experience using Nextiva. The platform offered more features than other providers like Comcast. Managing multiple locations became effortless with one platform. Nextiva's clear connection to customers improved user experience for both end users and administrators. The reliable service helped Criteo create better customer interactions and satisfaction.

FAQ

Common Question 1

What integrations does Nextiva offer?

Nextiva integrates with popular tools such as Salesforce, HubSpot, and Zendesk. These integrations streamline workflows and enhance productivity.

Common Question 2

Is there a free trial available for Nextiva?

Yes, Nextiva offers a free trial. Businesses can explore the platform's features before committing to a subscription. This trial period allows users to assess the suitability of Nextiva for their specific needs.

Pricing

Pricing Plans

Nextiva provides multiple pricing plans tailored to different business needs. The basic plan starts at $20 per user per month. The professional plan costs $25 per user per month, offering additional features like call analytics and automated workflows. The enterprise plan provides custom pricing based on specific requirements.

Free Trial and Discounts

Nextiva offers a 14-day free trial. This trial allows businesses to test the platform's features without any financial commitment. Additionally, Nextiva provides discounts for annual subscriptions, making it a cost-effective Zoho Voice alternative.

Alternative 4: Talkdesk

What is Talkdesk?

Overview

Talkdesk offers a cloud-based contact center solution for businesses of all sizes. The platform provides advanced features to enhance customer interactions. Talkdesk integrates with various CRM and helpdesk tools to streamline operations.

History and Background

Talkdesk launched in 2011 with the goal of revolutionizing customer service. The platform has grown rapidly, gaining recognition for its innovation and reliability. Talkdesk serves thousands of customers worldwide, including industry leaders.

How to use Talkdesk

Setup Process

Setting up Talkdesk involves a simple registration process. Users create an account and select their desired phone numbers. The platform guides users through configuration steps, including setting up call flows and integrating with existing CRMs. Businesses can start using Talkdesk quickly.

User Interface

The user interface of Talkdesk prioritizes ease of use. The dashboard provides a clear overview of call activities, contacts, and integrations. Users can easily navigate through different sections, manage contacts, and access call recordings. The intuitive design ensures efficient task management.

Core Features

Feature 1

Omnichannel Support allows businesses to manage customer interactions across multiple channels. This feature includes voice, email, chat, and social media. Omnichannel support ensures consistent customer experiences.

Feature 2

AI-Powered Insights provide valuable data for decision-making. Talkdesk's AI analyzes call patterns, customer behavior, and team performance. Businesses can use these insights to optimize operations and enhance customer satisfaction.

Feature 3

Workforce Management helps businesses schedule and manage their teams effectively. This feature includes forecasting, scheduling, and real-time adherence monitoring. Workforce management ensures optimal staffing levels and improved productivity.

Use Cases

Industry 1

Integration Works experienced significant improvements with Nextiva. The platform's mobile app supported remote work, enhancing productivity. Seamless communication across teams became possible. Integration Works successfully deployed business communications for diverse clients. The flexibility of Nextiva allowed for easy migration of existing phone systems. This resulted in a flawless transition.

Criteo streamlined operations using Nextiva. Managing multiple locations became efficient. The platform integrated calls, flows, and video conferencing. This led to an improved customer experience. The clear connection to customers enhanced user satisfaction. Both end users and administrators benefited from the reliable service.

Industry 2

Ability Mentor Solutions solved client support challenges with Newoaks AI. The platform's smart routing and call recording features enhanced customer service. Ability Mentor Solutions experienced improved response times and higher client satisfaction.

LoanOptions.ai improved the onboarding process using Newoaks AI. Automated workflows and seamless CRM integration made onboarding easier. LoanOptions.ai saw a significant reduction in onboarding time.

FAQ

Common Question 1

What integrations does Talkdesk offer?

Talkdesk integrates with popular tools such as Salesforce, HubSpot, and Zendesk. These integrations streamline workflows and enhance productivity.

Common Question 2

Is there a free trial available for Talkdesk?

Yes, Talkdesk offers a free trial. Businesses can explore the platform's features before committing to a subscription. This trial period allows users to assess the suitability of Talkdesk for their specific needs.

Pricing

Pricing Plans

Talkdesk provides multiple pricing plans tailored to different business needs. The basic plan starts at $20 per user per month. The professional plan costs $25 per user per month, offering additional features like call analytics and automated workflows. The enterprise plan provides custom pricing based on specific requirements.

Free Trial and Discounts

Talkdesk offers a 14-day free trial. This trial allows businesses to test the platform's features without any financial commitment. Additionally, Talkdesk provides discounts for annual subscriptions, making it a cost-effective Zoho Voice alternative.

Alternative 5: NICE CXone

What is NICE CXone?

Overview

NICE CXone offers a comprehensive cloud-based contact center solution. Businesses use NICE CXone to manage customer interactions across multiple channels. The platform provides advanced features to enhance efficiency and customer satisfaction.

History and Background

NICE CXone launched with the goal of transforming customer service operations. Over the years, the platform has gained recognition for its innovation and reliability. NICE CXone serves thousands of customers worldwide, including industry leaders.

How to use NICE CXone

Setup Process

Setting up NICE CXone involves a straightforward registration process. Users create an account and select their desired phone numbers. The platform guides users through configuration steps, including setting up call flows and integrating with existing CRMs. Businesses can start using NICE CXone quickly.

User Interface

The user interface of NICE CXone focuses on simplicity and functionality. The dashboard offers a clear view of call activities, contacts, and integrations. Users can easily navigate through different sections, manage contacts, and access call recordings. The intuitive design ensures efficient task management.

Core Features

Feature 1

Omnichannel Support allows businesses to manage customer interactions across voice, email, chat, and social media. This feature ensures consistent customer experiences and improves satisfaction.

Feature 2

AI-Powered Insights provide valuable data for decision-making. NICE CXone's AI analyzes call patterns, customer behavior, and team performance. Businesses use these insights to optimize operations and enhance customer satisfaction.

Feature 3

Use Cases

Industry 1

Aircall proves invaluable for sales teams. Sales representatives use the platform to make outbound appointment settings and inbound sales calls. The integration with popular CRMs like HubSpot enhances data management. The call waterfall feature reduces missed calls, ensuring better customer engagement. Aircall's detailed call recordings and accurate transcripts save time and improve training sessions.

Industry 2

Customer service teams benefit significantly from Aircall. The platform supports remote workers, making it ideal for businesses with distributed teams. Customer service representatives use Aircall for inbound support calls and outbound follow-ups. The seamless integration with helpdesk tools like Zendesk streamlines operations. The user-friendly interface ensures quick adoption and efficient task management.

FAQ

Common Question 1

What integrations does Aircall offer?

Aircall integrates with popular tools such as Salesforce, HubSpot, and Zendesk. These integrations streamline workflows and enhance productivity.

Common Question 2

Is there a free trial available for Aircall?

Yes, Aircall offers a free trial. Businesses can explore the platform's features before committing to a subscription. This trial period allows users to assess the suitability of Aircall for their specific needs.

Pricing

Pricing Plans

Aircall provides multiple pricing plans tailored to different business needs. The basic plan starts at $30 per user per month. The professional plan costs $50 per user per month, offering additional features like advanced analytics and priority support. The enterprise plan provides custom pricing based on specific requirements.

Free Trial and Discounts

Aircall offers a 14-day free trial. This trial allows businesses to test the platform's features without any financial commitment. Additionally, Aircall provides discounts for annual subscriptions, making it a cost-effective Zoho Voice alternative.

The blog explored top alternatives to Zoho Voice, including JustCall, Nextiva, Aircall, Talkdesk, and NICE CXone. Each platform offers unique features tailored to different business needs. Newoaks AI emerged as a strong contender with robust functionalities and seamless integration capabilities. Choosing the right Zoho Voice alternative depends on evaluating core features, user interface, setup process, and customer support. Businesses should explore and try out these alternatives to find the best fit for their specific requirements.